Most orders are delivered within 5-7 business days. However, deliveries to remote or non-serviceable pin codes may take 7-14 business days.

Yes, we offer free shipping on all prepaid orders above Rs. 499.

Yes, COD is available for orders valued between Rs. 499 and Rs. 1999.

Delays may occur due to public holidays, adverse weather conditions, or remote delivery locations. In such cases, delivery may take up to 14 business days.

Returns are accepted only if the item is damaged, defective, or incorrectly delivered.

Please email hello@lovelang.in within 24 hours of delivery with your order details and product images.

No, we do not accept returns for items purchased on sale or using discount coupons.

Products that are opened, used, or tampered with after delivery are not eligible for return.

• Email us at hello@lovelang.in with your order details and images
• Our team will verify and respond within 24 - 48 hours
• Returns raised after 48 hours of delivery will not be accepted

Refunds are processed if:

• The order is cancelled before dispatch
• The item is delivered in a damaged, incorrect, or tampered condition

Refunds are not applicable for:

• Orders already dispatched
• Orders placed during a sale or with discount codes
• Orders rejected during delivery (Rs. 200 will be deducted for shipping & packaging)

Send an email to hello@lovelang.in with your order details and reason for refund. Our team will assess and guide you accordingly.

Once approved, refunds usually reflect in your account within 5 - 7 business days.

Exchanges are applicable for products that are damaged, defective, or incorrectly delivered.

No, sale items or items purchased with discount coupons are not eligible for exchange.

Yes, post-delivery exchanges include an additional charge of Rs. 200.

• Email hello@lovelang.in with your order and product details
• We will provide you with a payment link for the exchange fee
• Once payment is complete, a pickup will be scheduled, and your new product will be dispatched

Yes, you can cancel your order within 24 hours of placing it, as long as it hasn’t been dispatched. Please email hello@lovelang.in to cancel.

Unfortunately, cancellations are not accepted once the order is dispatched.

No, sale orders and orders with discount codes are not eligible for cancellation.

If an order is cancelled at the time of delivery a Rs. 200 deduction will be applied during the refund process to cover
shipping and packaging costs.