Returns Policy

At lovelang, we aim to provide you with vibrant, high-quality hair color products and an exceptional customer experience. We understand that sometimes things don’t go as planned. Please review our returns policy for guidance on resolving issues with your order.

Eligibility for Returns

Returns are applicable only in the following cases:

• Exchanges, Replacement and demages product will be delivered in 5 -7 working days

Returns are not applicable for:

• Items purchased during sales or at a discount.
• Used or opened products.

Return Process

To initiate a return:

1. Email us at hello@lovelang.in with your order details and a brief issue description.
2. Our team will contact you to verify the damage or defect.
3. Upon successful verification, we will process either A full refund or A free replacement (as applicable).

Timeframe

• Return requests must be initiated within 24 hours of receiving the delivery or notification of delivery.
• Post this timeframe, we will be unable to accept return requests.

Exclusions

Returns are not accepted for:

• Products purchased during promotional sales or with discount codes.
• Opened, used, or tampered products.

lovelang is not liable for any damage to the product after delivery.

Important Notes

• Ensure the product is in its original condition and packaging at the time of return.
• Refunds will be processed only after verifying the returned item.
• For any return-related questions or concerns, contact us at hello@lovelang.in