Returns Policy

At lovelang, we aim to provide the best experience for our customers. If you encounter any issues with your order, we’re here to assist with refunds under specific conditions. Please read our refund policy carefully for detailed information.

Eligibility for Refunds

Refunds are applicable only in the following cases:

• The item received is damaged, defective, or incorrect.

Refunds are not applicable for:

• Items purchased during sales or at a discount.
• Opened, used, or tampered products.
• Orders are refused at delivery time.

Refund Process

To initiate a return:

1. Email us at hello@lovelang.in with your order details and a brief issue description.
2. Our team will contact you to verify the damage or defect.
3. Upon successful verification, we will process either A full refund or A free replacement (as applicable).

Timeframe

• Return requests must be initiated within 24 hours of receiving the delivery or notification of delivery.
• Post this timeframe, we will be unable to accept return requests.

Exclusions

Returns are not accepted for:

• Products purchased during promotional sales or with discount codes.
• Opened, used, or tampered products.

lovelang is not liable for any damage to the product after delivery.

Important Notes

• Ensure the product is in its original condition and packaging at the time of return.
• Refunds will be processed only after verifying the returned item.
• For any return-related questions or concerns, contact us at hello@lovelang.in